During my many years as a supermarket retailer I saw my share of panic buying related to natural disasters like blizzards and hurricanes. Like many, I lived through the 9/11 crisis and its impact. But I have never experienced anything like what we are currently going through.
I’ve talked with many people across the supply chain these past few days, from brand manufacturers to distributors to retailers. I have been in our local stores seeking supplies but also watching how retailers are responding to a never-before environment.
While healthcare workers are always thought of as the front lines in a pandemic like we are experiencing, it is just as true that the workers in supermarkets and drug stores are equally on the front lines. The commitment by people across the massive grocery industry to serve the people in their communities during this crisis is to be commended. They don’t have to be there - they can stay home like many others, taking care of their families, and self-quarantining. But these store workers are unselfishly putting themselves on the front line of the coronavirus battle, realizing that feeding and providing needed supplies for their communities is as important as the doctors and nurses caring for the ill.
When the current crisis abates - and it will - I believe the retail industry can step back to realize what it has accomplished….
In a previous post, I discussed the impacts of higher labor costs in retail. This post will explore how retailers can address this significant challenge with the latest generation of workforce manag
ement (WFM) tools that leverage expanded use of artificial intelligence (AI), real-time data exchange and more robust enterprise computing platforms. These enhancements offer retailers an inventory of new opportunities for early adopters.
It might come as a surprise to learn that frontline workers make up the majority of the U.S. workforce. But it shouldn’t.
Consider the number of frontline—sometimes called “deskless”—workers you encounter on a daily basis: baristas, retail sales associates, customer support representatives, healthcare workers, security guards, flight attendants, teachers, bus drivers, cashiers, hair stylists, custodians. The list goes on. In fact it doesn’t even include…